Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1-3 business days after payment is confirmed. You will receive an email once your order has been shipped.

Estimated Delivery Time

Delivery usually takes 10-20 business days after your order ships, depending on your location. These are estimates only. Delays may occur because of carriers, customs processing, peak seasons or other events outside our control.

Shipping Cost

Shipping costs, if any, are calculated and shown at checkout before you pay.

Tracking

A tracking number will be sent to your email once your order ships. Please allow up to 48 hours for tracking information to update.

Shipping Destinations

We ship to selected countries. The available destinations are shown at checkout.

Customs, Duties and Taxes

Depending on your country, customs duties or import taxes may apply to your package. These charges, if any, are the responsibility of the customer.

Multiple Items

If you order more than one item, they may arrive in separate packages at different times.

Incorrect Address

Please make sure your shipping address is correct. We cannot be responsible for packages delivered to an incorrect address provided at checkout.

Lost or Delayed Packages

If your order has not arrived after 30 days from the shipping date, please contact us at watra.store@proton.me and we will investigate and help you.